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Kenzz privacy notice
1. What personal information does Kenzz collect about customers?
We collect your personal information to operate, improve, and personalize your experience with Kenzz. This includes:
- Information you provide: such as your name, phone number, delivery address, payment details, and any other data you give us when creating an account, placing orders, or contacting support.
- Data collected automatically: device type, usage patterns, cookies, browsing behavior, and location information (with your consent).
- Data from third parties: delivery updates or verification details from partners to improve service accuracy.
You can choose not to provide certain information, but that may affect your ability to use many Kenzz services.
- Information you provide: such as your name, phone number, delivery address, payment details, and any other data you give us when creating an account, placing orders, or contacting support.
- Data collected automatically: device type, usage patterns, cookies, browsing behavior, and location information (with your consent).
- Data from third parties: delivery updates or verification details from partners to improve service accuracy.
You can choose not to provide certain information, but that may affect your ability to use many Kenzz services.
2. How does Kenzz use your personal information?
We use your personal information to run, deliver, and improve our services. This includes:
- Fulfilling orders: receiving and processing orders, delivering products, handling payments, and communicating with you about orders and offers.
- Platform performance: analyzing performance, fixing bugs, and improving the user experience.
- Personalization: recommending features or products that may interest you based on your preferences.
- Legal compliance: verifying seller identities and payment details when needed.
- Customer communication: by phone, email, or in‑app messages.
- Advertising: showing interest‑based ads without using information that directly identifies you.
- Fulfilling orders: receiving and processing orders, delivering products, handling payments, and communicating with you about orders and offers.
- Platform performance: analyzing performance, fixing bugs, and improving the user experience.
- Personalization: recommending features or products that may interest you based on your preferences.
- Legal compliance: verifying seller identities and payment details when needed.
- Customer communication: by phone, email, or in‑app messages.
- Advertising: showing interest‑based ads without using information that directly identifies you.
3. Using camera and microphone (Kenzz TV)
When you choose to record video reviews or use Kenzz TV features, we may ask for permission to access your camera and microphone.
- We only request these permissions when needed.
- They are only activated after your explicit consent.
- Videos you upload may be used in product reviews or Kenzz TV content as agreed when you upload them.
- We only request these permissions when needed.
- They are only activated after your explicit consent.
- Videos you upload may be used in product reviews or Kenzz TV content as agreed when you upload them.
4. Examples of data collected
When you use Kenzz services, you may provide or generate the following types of information:
- Identification details: such as name, address, and phone numbers.
- Device location: when you agree to share it.
- Browsing behavior: pages visited, content viewed, and interactions with the app.
- Technical metrics: page load times, download errors, visit duration, and clicks.
- Contact logs: phone numbers used to reach support.
- Delivery updates from couriers or partners to improve your delivery experience.
- Shopping activity: searching for products, adding/removing products from the cart, and buying.
- Device settings or permissions such as notifications or data access.
- Seller/developer account details when using Kenzz to list products.
- Communications with us by email, phone, or chat.
- Identification details: such as name, address, and phone numbers.
- Device location: when you agree to share it.
- Browsing behavior: pages visited, content viewed, and interactions with the app.
- Technical metrics: page load times, download errors, visit duration, and clicks.
- Contact logs: phone numbers used to reach support.
- Delivery updates from couriers or partners to improve your delivery experience.
- Shopping activity: searching for products, adding/removing products from the cart, and buying.
- Device settings or permissions such as notifications or data access.
- Seller/developer account details when using Kenzz to list products.
- Communications with us by email, phone, or chat.
5. When and why we share your data with third parties
We do not sell your personal data. We may share information with:
- Delivery partners (to fulfill orders).
- Payment processors (to handle transactions securely).
- Support and customer service platforms.
- Regulators or authorities (only when legally required). All partnerships follow Google’s User Data Policy and ensure your data is protected.
- Delivery partners (to fulfill orders).
- Payment processors (to handle transactions securely).
- Support and customer service platforms.
- Regulators or authorities (only when legally required). All partnerships follow Google’s User Data Policy and ensure your data is protected.
6. Data retention and security
We keep your information only as long as needed to provide our services and comply with legal requirements. We use encryption and strong security practices to protect your data.
7. Your rights
You have the right to:
- Access, update, or delete your data from the app settings.
- Withdraw permissions for camera, microphone, or location from your device settings.
- Contact us for any privacy-related questions or requests.
- Access, update, or delete your data from the app settings.
- Withdraw permissions for camera, microphone, or location from your device settings.
- Contact us for any privacy-related questions or requests.
8. Updating these terms
We may update these terms from time to time. We’ll notify you of any important changes in the app or on our website. Continuing to use the app means you accept the updated terms.
Want to delete your account with us?
Tell us what’s wrong on our pages and we’ll fix it right away
If you still want to delete your account, you’ll need a few small steps—but you can always come back anytime.
Here are the steps:
1- Log in to your account.
2- Tap on Kenzz privacy notice.
3- Tell us the reason and then you’ll be able to delete the account.
Keep in mind: when the account is deleted, all your data and orders will be deleted too.
